Frequently Asked Questions

After you have reserved a hotel and you have received the confirmation email. Inside this you will find details on how to login. After you have logged in click on the Voucher button. You will need a PDF file viewer to be able to view and print your vouchers.

Your confirmation email is sent immediately at time of booking. If you haven't received it there is a good chance it may have been wrongly identified as spam (especially hotmail addresses). Please check your junk or spam folder first before contacting us.

Tickets are sent out within 10 days of departure. If you made a late booking, you may be required to collect your tickets from the tour operator at the airport. We recommend you allow extra time on arrival at the airport to complete the collection of your tickets.

If you booked with a low cost operator, you only need the reference number from your flight voucher.

You can amend your order by contacting us with your tenerife order number(contained in confirmation email) and the details of the changes you would like. However for some changes there may be a small charge. Please read our terms and conditions for more information on possible charges. You can contact us using the help page.

Yes Tenerife.co.uk is ABTA protected. Our ABTA number is K8637

Ordering through Tenerife.co.uk couldn't be safer. We have a secure certificate that encrypts all sensitive information during transport across the internet. This makes it impossible for people to read any of your details. There are logos provided on the ordering page just to remind and prove to you the site is secure.

Ordering through the site is simple. Select your holiday requirements from the left hand search menu, then click on Check Availability. The site will then search for the best details matching your criteria. If any are found, they will be listed on the page along side a booking button. By clicking on 'Book' you will be taken to the start of the booking process.

You can find our full terms and conditions here.

Low cost airlines do not offer the ability to pre book meals, instead they operate a snack trolley mid flight for you to purchase food. Charter airlines such as Thomson and Thomas Cook allow you to buy meals, if available these will be offered as optional extras on the final booking page. A meal/snack is included with scheduled flights such as British Airways and Virgin Atlantic.

Yes, please ensure you take your passport on holiday with you. It is vital to ensure you are allowed to make your journey.

Flight arrival times are "To Be Confirmed". The tour operator has not confirmed its arrival slots at this time, however these will be confirmed when you receive your tickets.

The department of transport has published guidelines to the security requirements for all passengers departing UK airports. A link is provided below :

Guidelines

You can find full details of baggage and luggage weights, along with any extras that can be added here.

You can make further payments or pay the balance by logging in to manage my booking.

Yes, up to 10 (previously 12) weeks before your departure. Deposit amounts are dependent on the accommodation supplier and/or airline chosen.

You can make further payments or pay the balance by logging in to manage my booking. Any remaining balance will be automatically charged to your card 10 weeks before your departure.

3D Secure is a new method that the banks have introduced to reduce fraud. By asking you to specifiy a password, that only you and the bank should know, the bank is ensuring that it's definitely you making the booking. The 2 common methods are Verified By Visa, and Mastercard Secure code.

We accept payment by debit/credit card. Visa, Mastercard, American Express, Switch, Maestro, Solo, Electron, JCB and Delta.
Paying by credit card will add a 2% surcharge onto your booking.

When you search "Flight Only" or "Flight + Hotel", flight prices are clearly identified. When you search "Hotel Only" flights are not included.

When you search for availability on a flight or a hotel,
the prices you see are the TOTAL PRICE of your booking.
Flight prices also include any taxes or supplements you'll be required to pay.
We firmly believe that the price you see is the price you pay!

Airport to resort transfers are only included when you select a transfer from the search results. If you have selected a transfer it will be confirmed to you on the booking pages.

Yes!
We work very hard to bring you the cheapest prices we can on tenerife.co.uk.
We don't pay for any advertising and rely on customers finding us through search engines or other holiday sites. This saves us having to inflate our prices to cover those costs.
Tell your friends, family, neighbours and workmates! Help us spread the word!

If you have any problem with the site, or question you haven't found the answer for here, please use our contact help page. This can be found here.

The "offer box" gives you finer detail about the offer you are interested in, as well as how long the offer has been on the site for. This gives you a better indication to whether it's still available, with a Check Availability button that will do all the hard work for you.